Comments on: United Airlines- Too Little, Too Late

By: Doing It Right: Morton's Steakhouse | tcapushnpull.com

Doing It Right: Morton's Steakhouse | tcapushnpull.com — Wed, 24 Aug 2011 13:19:40 +0000

[...] even brought to light some occasions where WOM can be detrimental to a company (remember United Breaks Guitars?). Looks like Morton’s Steak House falls under the “social media success” [...]

By: Social Media in Crisis Communication | TCA Push N Pull

Social Media in Crisis Communication | TCA Push N Pull — Tue, 24 Aug 2010 14:17:18 +0000

[...] online crisis can be small or large. It can come in reaction to a customer complaint that goes viral or it can result from a national fear that affects consumption behavior (think swine flu). Either [...]

By: Sighting: Promoted Tweets | TCA Push N Pull

Sighting: Promoted Tweets | TCA Push N Pull — Thu, 24 Jun 2010 19:53:54 +0000

[...] myself… What are the bigger implications of promoted tweets? Does it take the power away from the voice that Twitter users have? Does it change the dynamic of the unique online community? Does it disable companies from having [...]

By: Nancy Carr

Nancy Carr — Thu, 20 Aug 2009 23:04:02 +0000

RT @adsatTCA: Lessons learned from the United Airline’s "United Breaks Guitars" debacle- http://bit.ly/EXpEv

By: David Cyphers

David Cyphers — Thu, 20 Aug 2009 20:29:00 +0000

Lessons learned from the United Airline’s "United Breaks Guitars" debacle- http://bit.ly/EXpEv

By: The Cyphers Agency

The Cyphers Agency — Thu, 20 Aug 2009 19:29:00 +0000

Lessons learned from the United Airline’s "United Breaks Guitars" debacle- http://bit.ly/EXpEv